Introduction to sales and service of Zhihuo Yutong

2022-07-24
  • Detail

Yutong Heavy Industry Co., Ltd. sales and service introduction

Guide: the service concept has established Yutong heavy industry's after-sales service branding strategy system, comprehensively improved the quality of product after-sales service, further standardized the after-sales service, displayed the new market phenomenon of Yutong heavy industry's after-sales service, implemented the brand strategy of Yutong heavy industry's service, and better served our customers

service concept

established Yutong heavy industry's after-sales service branding strategy system, comprehensively improved the quality of product after-sales service, further standardized the after-sales service, displayed the new market phenomenon of Yutong heavy industry's after-sales service, implemented the brand strategy of Yutong heavy industry's service, and better served the majority of customers, so as to achieve the ultimate goal of establishing Yutong brand through high-quality service

service tenet

create an environment in which customers can use the machine at ease after purchase

maintain the expected use value of Yutong heavy industry products and provide quality services beyond the expectation

obtain customer satisfaction through service

improve customers' trust in Yutong brand

service policy

customer satisfaction is the criterion for measuring our service, and customer loyalty is the source and driving force for the improvement of our service resources

service first, the principle of high metal strength

timely - efficient - fast, with the best after-sales service quality, the fastest service efficiency, symptomatic: the abnormal sound of mechanical and electrical parts has the market service image of Yutong heavy industry, so that users can enjoy the most satisfactory service

working methods

take active service as the guide of customer service and one-stop service as the process control mode

proactive service - fully implement the "customer care plan as shown in Table 6" for Yutong heavy industry users nationwide. Within the warranty period of the complete machine, it implements three proactive tracking services, carries out preventive maintenance and troubleshooting, timely finds and eliminates problems that users encounter during the use of the product, and creates maximum value for users

the one-stop service tensile testing machine is a common testing instrument for testing force values - for the help, fax and e-mail sent by users using Yutong heavy industry products, whoever receives the information from the after-sales service department is the first person to deal with user problems. The first person is responsible for solving the problems reflected by users. And the process of information transmission and solution finally forms a closed loop

service guarantee

I. All Weather: free service 365 days a year, listening to users' wishes, accepting users' technical advice, parts supply and users' help, handling and replying to users' feedback in a timely manner, receiving users nationwide, the service personnel arrive at the site 24 hours a day, and in remote areas 48 hours a day. Yutong heavy industry after-sales service personnel or special service points will provide you with comprehensive services in a timely manner, We know that the needs of users are above all else, and we will provide users with fast and comprehensive after-sales service at any time

II. The whole process: only one customer is needed. The after-sales service department adopts the one-stop service mode and the first person responsibility system to monitor the implementation and track the processing results throughout the process

III. full care: make use of information resources, establish complete customer files, and completely relieve customers' worries about the use of products through proactive services - regular return visits to care about the use of products

IV. free user training

the after-sales service department of Yutong heavy industry adheres to the service concept of "integrity-based and service leading", and serves the majority of Yutong heavy industry users. It has set up more than 30 branches and offices in large and medium-sized cities across the country. All Yutong heavy industry employees are always concerned about your products and provide you with timely and effective high-quality services at any time, bringing you the best economic benefits

Copyright © 2011 JIN SHI